Need help with Blackboard? Choose a topic below to get started. If you can’t find what you are looking for, feel free to reach out to Campus Technology at 817-921-8555 and we would be happy to help!
Blackboard Approved Browsers
New Blackboard System Requirements
We recently upgraded Blackboard. With that upgrade comes new system requirements.
IMPORTANT NOTE: Web browsers on mobile devices (such as smartphones and iPads) are not supported. Certain types of exams and interactive pages will not function correctly. You must use a laptop or desktop computer to successfully use all the Blackboard features.
Supported Web Browsers
Blackboard supports five primary browsers. Links to the vendor sites for the browsers are included below.
|Browser||Computer Browser Versions|
|Internet Explorer||11+ (only on a Windows system)||Compatible|
|Safari||9+ (Only on a Mac system)||Supported|
Users have reported issues with the Internet Explorer web browser. Our recommended browser-of-choice is Firefox.
Students have reported issues with the Safari web browser when attempting to upload an assignment to Turnitin. The submission process hangs and the paper never submits. Also, instructors have reported issues with Turnitin’s Feedback Studio. Switching to Firefox or Chrome fixes these issues.
Supported Operating Systems
Windows 7, Windows 8, Windows 10, Mac OS 10.11, Mac OS 10.12, Mac OS 10.13, Chrome OS.
For students using screen readers
We recommend that you use Firefox and Jaws on a Windows system. On a Mac use Safari and VoiceOver. Blackboard strives to make all its products as accessible as possible. JAWS 18 and 17 are used during accessibility testing of each Blackboard Learn release.
The Blackboard App for Students
Introducing Blackboard App for students
Using the Blackboard App, students can engage with their courses anywhere, anytime. You can learn more about the app here.
There is no cost for this app.
Not all activities can be performed using this app. For example, students cannot upload Turnitin assignments and not all Blackboard tests can be taken using the app. (Actually, we do not recommend taking tests on a mobile device. (We recommend taking tests using the web browser version of Blackboard on a computer with a strong, wired Internet connection.)
You can obtain the Blackboard App from the following app stores:Google PlayApp StoreWindows Store
Taking an Exam in Blackboard
At first, taking an online test can be daunting. So we have prepared a few best practices that will make the process a whole lot easier.Most online tests do not allow retries. Once you access the test, you can’t leave and come back later and finish it. So we recommend that you master these best practices before you begin your first test!
Very important: Make sure that you are using a web browser that is fully compatible with the Blackboard environment. Online test-taking can fail if you use an incompatible browser. Please visit this section to see a list of supported web browsers.
WHAT YOU NEED TO KNOW ABOUT TAKING BLACKBOARD TESTS:
1.Do not open the test until you are ready to start taking it! If you open an exam just to preview it, you will be locked out after you exit it.
2.Do not use a computer with a wireless connection to the Internet when taking a test in Blackboard. Use a home computer with a cable connection or one of the computers at Roberts Library to ensure that there are no issues while taking the exam.
3.If you have a scroll-wheel on your mouse, do not use it while taking an exam! Students who have used the scroll-wheel to scroll down the test page have inadvertently changed the answers they entered on their tests.
4.Type and save answers to essay questions in Notepad before entering them in the exam This way, you have a copy of your answers just in case you lose your Internet connection and need to re-take the exam.
5.Do not use the web browser back button or forward button when taking an exam. This will lock you out of your test.
WHAT DO I DO IF I LOSE MY INTERNET CONNECTION AND BLACKBOARD LOCKS ME OUT OF THE EXAM?
You will need to contact your professor by phone or email. He or she will need to reset the exam so that you can re-take it.
WHAT ELSE DO I NEED TO KNOW ABOUT TAKING A TEST IN BLACKBOARD?
Here are some very important tips for taking Blackboard exams:
1.When you are ready to take the exam, click the link to the exam only once! Clicking the link twice may lock you out of the exam.
2.Disable all window pop-up blocking software before taking an exam. This type of software can prevent you from completing a Blackboard exam successfully.
3.Do not open a new web browser window while you are taking the exam. This could reload the quiz and lock you out of it.
4.Do not click any Blackboard links outside the exam area. For example, do not click any Blackboard menu links such as Assignments or Announcements. This will cause Blackboard to submit the exam prematurely and you will be locked out.
5.Do not resize the browser window while taking the exam. Some browsers will erase any information you have provided in the answer text fields if you re-size the browser window. Needless to say, you will have to re-enter your answers. Some browsers may even lock you out of the exam if you resize the window. Maximize the web browser window before you begin the exam.
6.Click the exam’s Submit button only once! Be patient. It may take a minute or two if you have a slow Internet connection.
Contact your professor during office hours if your web browser crashes; you lose your Internet connection; or some other issue locks you out of your exam prematurely.
How to Submit a Paper to Turnitin
Need help submitting papers to Turnitin? You’ve come to the right place.
There are two types of assignment tools in Blackboard. Your professor might use either one. If your professor opts to use the Turnitin assignment tool, you will see an icon next to your assignment link like the one on the left.
Click here to get help submitting a document.
You can now connect to most of the specialized databases subscribed to by Robert’s Library.
WHAT IF I ENCOUNTER PROBLEMS?
As always, if you have questions, you may contact the Roberts Library Reference Desk to report difficulties connecting to a database. Please use the following phone number and extension:
817.923.1921 ext. 2750
HOW DO I CONNECT?
1.Your first option is to visit our database resource page.
2.Your second option is to use smart library search tool.